Determine
the audience and objective of the letter
Organizing
and planning the communication with letter plan
Action
letters, Letters of enquiry, Promotional letters, Fax & E-mails
Finishing
touches to letters
Contents
Considering
the audience for the letter.
Determining
the objective of the letter.
Organizing
and planning the communication with the help of a letter plan.
Writing
Action letters; Letters of enquiry; and Promotional letters, faxes and
e-mails, putting finishing touches to our letters, giving attention to
spelling, grammar, word choice and puncutation.
Within
India : $ 14.95 XNos
Worldwide
: $ 16.95 XNos
Business
Reports
Need,
types and qualities of reports
Determining
scope, collecting & filtering data, developing a outline
Planning
of resources
Do's and
don'ts of language, report
Body of
reports, core contents
Report
design, review and final editing.
Contents
Need,
Types and Qualities of a good business report.
How to
determine the scope of the topic by analyzing the objective and the target
audience.
Collecting
and documenting research data.
Exploring
the need for filtering data.
Creating
conceptual signposts by developing an outline.
Planning
the amount of time, money and personnel required to produce the report.
Do's and
Dont's of the use of language.
Organizing
and writing the report, including the introduction, core content, illustrations,
conclusions and recommendations.
Identifying
the factors affecting report desing.
Reviewing
the document from a macro perspective and
Making
the final changes to the report.
Within
India : $ 14.95 XNos
Worldwide
: $ 16.95 XNos
Customer
Service
Why customer
is king and how ?
Value
of money for customers
Customer
identification, Needs, Service and Satisfaction
Customer
Service readiness assessment tool.
Customer
delight and handling dissatisfied customers.
Contents
Why the
customer is king.
How to
identify a customer.
What his
or her needs are.
What customer
relation is, and finally
How to
server customers and keep them satisfied.
Within
India : $ 14.95 XNos
Worldwide
: $ 16.95 XNos
Change
Management
Why change
?
The triggers
of change
Categories
of change
Designing
change
Communicating
change
Managing
change
Change
is an inevitable part of life. Managing change is an exciting activity
that allows the use of innovative ideas and modern management techniques.
