Business Correspondence

• Why, When and What's of decision making ? 
• Objectives and factors binding decision making 
• Decision making process 
• Finding, prioritizing, approach, alternatives to the problems 
• Tools of decision making, implementation & monitoring

Decision making is a process practiced by many organizations with different scales to solve different problems !! 

Several approaches have been used to suit with the local needs, requirements and surrounding conditions and limitation. 

• Why, When & What is decision making
• How to set the objectives 
• What are the factors binding decision making 
• How the process of decision making works 

Embellished with rich interactivity, content, scenarios, and enlightening self-assessment activities, this course will help you make the RIGHT decision. 
 

Within India : $ 14.95 XNos

Worldwide : $ 16.95 XNos

Ethics in Business

• Importance of ethics in business 
• Impact of ethics in business, people and the society 
• The role of ethics 
• Importance of ethical codes 
• Creation and implementation of an effective code.

• The significance of ethics in a business environment. 
• Its impact on the activities of the business, the people and the society in which it operates. 
• The role of ethics in such an environment. 
• The importance of ethical codes. 
• How an effective code can be created and implemented.

Effective Communication

• What is effective communication ? 
• Types of communication 
• Importance of listening 
• Barriers to effective communication and how to minimize them 
• Tips to improve your communication skills.

• What is effective communication?
• Learn about the various types of communication.
• Emphasize the importance of listening.
• Identify the barriers to effective communication and how to minimize them.
• Help you Improve your communication skills with various tips.

Humour at Work

• The role of humour at our workplace 
• Humour as a stress-buster, performance booster and rapport builder 
• The myths about inappropriateness of humour at the work place 
• How to bring fun into the workplace 

• The role of humour at our workplace - humour as a stress-buster, performance booster and rapport builder. 
• The myths about the inappropriateness of humour at the work place how to bring fun into the workplace

Interviewing Skills

• Preparing a job description, candidate profile and advertisement 
• Purpose and strategy of interviewing 
• Preparing questions, screening resumes, planning, conducting and concluding interviews 
• Documentation, selecting, scheduling, conducting follow-up interview 
• Skills - personality projection, note-taking, and listening.

• Preparing a job description - An ideal candidate profile; An advertisement to call for the right candidate. 
• Planning the interview - Reviewing the purpose; Preparing a strategy for interviewing.

•  Preparing questions for the interview; Assessing and selecting resumes for the interview; Preparing a check list of information items needed both from the candidate and the interviewer; Preparing the venue; and Planning the seating. 

• Conducting an interview - Introductions to make the candidate feel comfortable; obtain all the information you need from the candidate; Concluding the interview on a positive note; Completing all the documentation necessary for a successful selection; Selecting the right candidate; and if necessary, scheduling and conducting a follow-up interview. 

• Skills - Projecting a pleasant personality; Note taking; and Listening.