Business
Correspondence
-
Why, When
and What's of decision making ?
-
Objectives
and factors binding decision making
-
Decision
making process
-
Finding,
prioritizing, approach, alternatives to the problems
-
Tools
of decision making, implementation & monitoring
Contents
Decision
making is a process practiced by many organizations with different scales
to solve different problems !!
Several
approaches have been used to suit with the local needs, requirements and
surrounding conditions and limitation. |
In
this program, we will learn:
-
Why, When
& What is decision making
-
How to
set the objectives
-
What are
the factors binding decision making
-
How the
process of decision making works
This course
also deals with finding out the existing problem of exercise & problems
which are waiting to happen, successfully ordering & grouping the problem,
analyzing the different approaches and alternatives of the same, and finally
what are the different tools of decision making and how to bring into effect
and monitoring the same.
Embellished
with rich interactivity, content, scenarios, and enlightening self-assessment
activities, this course will help you make the RIGHT decision.
|
Ethics
in Business
-
Importance
of ethics in business
-
Impact
of ethics in business, people and the society
-
The role
of ethics
-
Importance
of ethical codes
-
Creation
and implementation of an effective code.
Just as
society cannot exist and flourish without values, just as an individual
must accept certain moral guidelines to be accepted into his community,
an organisation, too, needs to follow certain principles to succeed in
its aspirations. |
Contents
-
The significance
of ethics in a business environment.
-
Its impact
on the activities of the business, the people and the society in which
it operates.
-
The role
of ethics in such an environment.
-
The importance
of ethical codes.
-
How an
effective code can be created and implemented.
|
Effective
Communication
-
What is
effective communication ?
-
Types
of communication
-
Importance
of listening
-
Barriers
to effective communication and how to minimize them
-
Tips to
improve your communication skills.
What is
the distinction "you may ask, between communication and effective communication.
As long as we communicate, right ? Wrong! There's a whole world of difference. |
Contents
-
What is
effective communication?
-
Learn
about the various types of communication.
-
Emphasize
the importance of listening.
-
Identify
the barriers to effective communication and how to minimize them.
-
Help you
Improve your communication skills with various tips.
|
Humour
at Work
-
The role
of humour at our workplace
-
Humour
as a stress-buster, performance booster and rapport builder
-
The myths
about inappropriateness of humour at the work place
-
How to
bring fun into the workplace
Here's
something to think about : Twenty years ago people were laughing seventeen
times a day and that it's now down to six times per day. |
Contents
-
The role
of humour at our workplace - humour as a stress-buster, performance booster
and rapport builder.
-
The myths
about the inappropriateness of humour at the work place how to bring fun
into the workplace
|
Interviewing
Skills
-
Preparing
a job description, candidate profile and advertisement
-
Purpose
and strategy of interviewing
-
Preparing
questions, screening resumes, planning, conducting and concluding interviews
-
Documentation,
selecting, scheduling, conducting follow-up interview
-
Skills
- personality projection, note-taking, and listening.
Contents
-
Preparing
a job description - An ideal candidate profile; An advertisement to call
for the right candidate.
-
Planning
the interview - Reviewing the purpose; Preparing a strategy for interviewing.
|
-
Preparing
questions for the interview; Assessing and selecting resumes for the interview;
Preparing a check list of information items needed both from the candidate
and the interviewer; Preparing the venue; and Planning the seating.
-
Conducting
an interview - Introductions to make the candidate feel comfortable; obtain
all the information you need from the candidate; Concluding the interview
on a positive note; Completing all the documentation necessary for a successful
selection; Selecting the right candidate; and if necessary, scheduling
and conducting a follow-up interview.
-
Skills
- Projecting a pleasant personality; Note taking; and Listening.
|
